The Consumer Financial Protection Bureau recently announced an online sign-up portal for companies to receive complaints submitted to the CFPB regarding the company.
The online sign-up portal is accessible here:
The CFPB states:
Every day, consumers submit complaints to us. Companies can respond to those complaints using a secure website. Sign up to start reviewing and responding to any complaints we have about your company. After you sign up, we’ll call your point of contact for more detailed information and make sure you have the information you need to respond effectively to your complaints.
The CFPB describes the complaint and response process here:
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